About Us

Welcome to True Esscentials: Where Scents and Smiles Illuminate Your World!

Welcome to True Esscentials, a labor of love born out of the desire to create a business where passion and customer service take center stage. We are a small, hand-poured scented candle business located on the beautiful Gold Coast, Queensland. Our journey began with a vision to break free from the limitations of the traditional work environment and provide exceptional customer experiences, and we're excited to share our story with you.

Our Inspirational Journey

Having experienced the challenges and limitations of the hospitality industry, we knew there had to be a better way. We craved a space where we could choose our own working conditions, allowing us to deliver what we truly believe is the best customer service possible. True Esscentials became the realization of that dream - a space where every decision is driven by our passion for candles and connecting with our customers on a personal level.

The Art of Scent Selection

At True Esscentials, we believe that every scent has the power to evoke emotions and create positive experiences. That's why we personally handpick and test each fragrance, ensuring that it resonates with us and those dear to us. If a scent brings joy and warmth to our hearts, we know it will do the same for you.

Quality and Environmental Consciousness

Our commitment to quality is unwavering. We take pride in using only top-notch materials, including eco-friendly soy wax, to not only create exquisite candles but also to contribute to a healthier environment for our cherished customers.

A Meticulous Process

Every candle that leaves our studio undergoes a meticulous testing process. Each batch is recorded and test-burned to guarantee the finest quality. In the rare event that a candle doesn't meet our high standards, rather than wasting it, we share the love with friends and family.

Customer Service, the True Esscentials Way

To us, every customer is a friend, not just a number or a stranger. We cherish the opportunity to connect with you, understand your preferences, and create candles that will bring light and warmth to your life. Our dedication to exceptional customer service is the backbone of our business, and we strive to make each interaction as warm and friendly as possible.

A Creative Vision

While our current focus is on crafting exceptional hand-poured scented candles, we have exciting plans for the future. True Esscentials envisions a thriving community where both employees and customers feel valued and heard. As we continue to grow, we hope to expand our product line to include fragranced room sprays, diffusers, wax melts, and even nourishing hand creams.

Making a Difference

While we currently don't collaborate with charities, we are on a mission to find causes that resonate with our values. We are committed to supporting charities that truly make a difference and ensure that funds are directed where they are most needed.

Join Us on This Beautiful Journey

At True Esscentials, we invite you to be a part of something big. As we work towards our dreams, we promise to keep our focus on customer service, product quality, and a shared love for scents that uplift and inspire. Together, let's make every moment brighter with True Esscentials hand-poured scented candles.

Thank you for joining us on this beautiful journey!

Warm regards,
Founder, True Esscentials